Frequently Asked Questions

Purchasing/Renewing MiningMagazine.com

 

Q: I would like to subscribe to MiningMagazine.com

 

A: To subscribe to MiningMagazine.com, you can either;

You will then be sent a confirmation of your order. If you specifically require an invoice or a receipt please request this from customer service or when you submit your order.


 

Q: I would like to renew my MiningMagazine.com subscription

 

A: To renew your subscription to MiningMagazine.com, please contact the subscription department through our switchboard on + 44 (0) 20 7216 6060 or email subscriptions@miningmagazine.com quoting your subscriber number and account name.


My MiningMagazine.com account

 

Q: I cannot login to my account or have forgotten my login details.

 

A: Your username is your email address and if you've forgotten your password, all you need to do is hit the "Forgot password?" link when in the login page. If you are still experiencing difficulty, please contact subscriptions@miningmagazine.com and our customer service team will be happy to help


 

Q: How do I access the Mining Magazine App?

 

A: Issues of Mining Magazine are available to download via the mobile app, found on on www.miningmagazine.com/static/mining-magazine-app. Please follow the links and download it from the Play Store or App Store. You will be able use your existing mining-magazine.com account details to login to the app.


 

Q: I cannot find the pdf issue

 

The PDF version of the issue is no longer available on the website. You can download the Mining Magazine app for your smartphone or tablet to access the latest industry news and insights anywhere, anytime. Click here for more information.


Adding online users

 

Q: I would like to add online users to my MiningMagazine.com subscription account

 

A: You can only have more than one online user license if you have subscribed to a multi-user subscription package.

To check the details of online users in your subscription, add extra online user licenses or upgrade to a multi-user subscription please contact the subscriptions department on +44 (0) 20 7812 8448 or email subscriptions@miningmagazine.com


 

Q: I would like to join my organisation's subscription

 

A: To request an online user licence please email subscriptions@miningmagazine.com


 

Change account information

 

 

Q: I would like to change my billing or delivery address

 

A: To change your delivery, billing address or any of your contact details, please email subscriptions@miningmagazine.com quoting your subscription reference number with the details that need to be updated


 

Account and payment issues

 

 

Q: I would like to check my subscription account payment and fulfilment status

 

A: Contact the subscription department through our switchboard on + 44 (0) 20 7216 6060 or email subscriptions@miningmagazine.com quoting your subscriber number and account name.


 

Contact Mining Magazine

 

If our frequently asked questions above have not answered your subscription query please contact the subscription department through our switchboard on + 44 (0) 20 7216 6060 or email subscriptions@miningmagazine.com.


 

Editorial

 

A: If you would like to contact the editorial team to learn more about an article published in Mining Magazine or for any other editorial enquiries, please email editorial@miningmagazine.com

All of the editorial team details can also be found at: http://www.miningmagazine.com/static/about-mining-magazine 


Advertising

 

Q: I would like to advertise in Mining Magazine

 

A: Contact Guy Davies on +44 (0) 207 216 6088 or guy.davies@aspermontmedia.com  for all advertising enquiries in Mining Magazine and other Aspermont Media publications.


Browser support

If you are using Internet Explorer, Mozilla Firefox or Google Chrome and are experiencing any issues, please check to ensure you are using the latest version of the browser.

Microsoft has announced that from 12 January 2016, only the most current version of Internet Explorer available will receive technical support and security updates (this is for Windows 7, Windows 8.1 and Windows 10) which could affect your usage of websites. If you have any queries, please drop us an email here; subscriptions@aspermontmedia.com.

Download the latest version of Internet Explorer
http://windows.microsoft.com/en-gb/internet-explorer/download-ie

Download the latest version of Mozilla Firefox
https://www.mozilla.org/en-GB/firefox/products/

Download the latest version of Google Chrome
https://www.google.co.uk/intl/en_uk/chrome/