The company stated that My Epiroc enables mining and infrastructure operations to optimise fleet performance from any device at any time.
According to Epiroc, My Epiroc is built to assist in accomplishing jobs and improving workflow regardless of role - for example, it could be used by a fleet manager focusing on uptime, by a machine operator focused on getting the job done, or by a member of the service team keeping on top of equipment performance, safety and reliability. The company added that My Epiroc users can find speed and efficiency to free up time to focus on what is important.
My Epiroc is a platform that provides workflow optimisation assistance, helping users keep track of productivity with relevant alerts and status updates. By design, My Epiroc assists by highlighting essential items that need immediate attention. It allows for more time to be spent on the task at hand and cuts time searching and processing excessive information that gets in the way. By using the app proactively, unwanted downtime can easily be avoided.
Hans Schill, US regional application center manager at Epiroc, said: "My Epiroc was designed to include all roles that are involved in getting the job done and share smart solutions based on each user's role. The platform also exposes faults and bottlenecks to allow for optimisation and increased efficiency."
Whenever support is needed, My Epiroc users are just a click or a swipe away from remote guided support, finding contacts or to a transparent overview of all previously reported inquiries. Epiroc stated that it is easy to manage tasks and actions related to the fleet in an efficient way and get the input needed in order to prepare for reporting. Data is securely stored in an encrypted cloud environment, which customers can also utilise to upload their own relevant content to create a safe digital fleet library over time.
According to the company, My Epiroc is truly mobile and works equally well on the road, in the office or in a vehicle. It is not limited to only people in an office or users with good connectivity. This makes it possible to empower operators and service technicians in the field with tools to manage their daily flows related to logging events, reporting faults, managing service scheduling and parts ordering.
Schill commented: "My Epiroc is an excellent collaboration platform for both customers and Epiroc partners. It puts focus on the information that is important for users when they need it."
My Epiroc was rolled out to selected markets earlier in 2019 and became available in the US in October.