Johan van der Westhuyzen, regional director for Turkey, Middle East and Africa at DuPont Sustainable Solutions (DSS), said that while executives are well aware of the necessary characteristics and procedures for a successful risk management programme, they are still failing to implement critical measurements and requirements at the front-line of the organisation.
He made this comment at the ‘Reducing Operational Risk - An Imperative for the Mining Industry' panel discussion with leading mining executives at the Investing in Africa Mining Indaba conference in Cape Town, South Africa yesterday.
His statement is based on the findings of a recent survey conducted by DSS with executives from more than 350 companies of which 60% represent high-hazard industries, such as mining and metals.
The results of the 2018 Global Operations Risk Survey of Corporate Leaders reveal that company executives are not adequately identifying and preparing for risks that can have potentially catastrophic implications on business operations, employees and society. They are also dangerously ambivalent to implementing proper risk governance measures despite overwhelming evidence of business disruptions which can occur from failing to manage risk.
"We found that executives are not putting sufficient emphasis on high potential risks that can lead to large-scale incidents. At the same time, onerous risk management processes are failing to identity risks effectively and there is evidence to support and confirm a growing disconnect between executives and personnel at the front-line," said van der Westhuyzen. "In South Africa, for example, the mining sector is facing a crisis in safety which is having a negative impact on the already depressed sector that now makes up less than 7% of the country's economic output."
July Ndlovu, CEO of Anglo American Coal South Africa, explained that the mining operator had implemented a number of safety measures throughout the years and experienced reduced risk. However, in 2017, the mine had three fatalities.
"We stopped all 10 mines and talked to our 16,000 employees to find out what was going wrong," said Ndlovu. "While there was nothing wrong with our processes, what it came down to was being able to identify the lack of leadership capability at the frontline. When an operator or artisan is promoted to front-line supervisor, they need to develop the necessary skills to also be a leader.
"What we learned, as a mature organisation, we must have the systems and processes in place in order to improve, but the focus should be on culture. We have to ask ourselves the question: How do we make the system come to life at the ground level?"
Thabile Makgala, executive: mining at Impala Platinum, also believes having the right culture in place is a critical requirement for bettering health and safety. "At Impala Platinum, safety is not a priority for us but rather a value," she said. "A strong safety culture depends on dedicated leaders as it starts with them and they need to drive it. We also need to appeal to the hearts and minds of our employees."
Consensus amongst the panellists was that safety and proper risk assessment is of paramount importance and must be addressed holistically within the South African operating context. This can be achieved by focussing on cultivating a strong safety culture at all levels, upskilling employees and introducing new technologies that can reduce risk.
The global DuPont Sustainable Solutions operational risk survey identified three areas where executives are falling short:
Executives don't place enough emphasis on risks that can lead to large-scale incidents
While 78% of executives agree that low incident rates do not correlate to reduced risk, two-thirds of them acknowledge feeling satisfied when they see data indicating incident rates as zero to low. Executives seem to be allowing low incident rates to provide a false sense of security and are ignoring other indicators of potential significant events.
Executives address gaps in risk management processes by adding more processes
Executives agree that processes and systems alone do not manage risk to ensure operational performance and need to be integrated, complementary and regularly reviewed. However, internal procedures are insufficient to manage current risks and 40% admit to challenges with implementing effective employee performance management. A lack of integration in processes can also lead to failures in assets, safety processes and increase injuries or catastrophic events.
Executives confirm disconnect among personnel in managing risk
One-quarter of executives feel that front-line personnel are not aligned on top risks facing the company but more than half (55%) do not feel senior executives are fully aligned on top risks facing the organisation. Asset reliability, supply chain integrity and safety processes are also among the least discussed topics in the boardroom. A gap in engagement between company leaders and front-line workers is critical to preventing and mitigating risks.