The centre — located in Harrisburg, Pennsylvania — will be up and running by October 15.
The centre will feature a service shop for Epiroc mining and construction equipment, and it will serve as a home base for field service technicians. Staff at the centre will also be available to support customers and provide additional local resources.
"We are committed to being a partner for our customers, not just a manufacturer," said Jon Torpy, general manager and president of Epiroc USA. "We look forward to improving and expanding our service support offerings to our valued customers in the northeast region."
Until the new regional service centre in Harrisburg is fully operational in mid-October, existing service centres will continue to support customers in the region. Some functions from those service centres will begin to transfer to Harrisburg over the coming months.
In addition to the new service centre, Epiroc is further investing in the Chambersburg local distribution centre in Pennsylvania. The location currently houses Epiroc rock drilling tools and is now expected to stock a robust inventory of spare parts by the end of 2019. Epiroc stated that the additional in-stock parts will enhance support for customers in the region by allowing them faster access and reduced equipment downtime.
