The move aligns with the company’s announcement late last year that it was enhancing sales and service processes across its global footprint to stay ahead of customers’ evolving needs in existing and key emerging markets. This placement of field service personnel and OEM parts closer to its customers is viewed as a key step in the company’s plan to minimise response times and maximise service quality.
The 557m3 facility located in Perm, Russia, a city of nearly one million inhabitants, began receiving inventory a few months ago. The warehouse stocks the main components and consumable parts for the company’s Gundlach Crushers and Pennsylvania Crusher brand size reduction equipment, including its line of roll crushers, Cage-Paktor cage mills, and Nanosiz-R roll mills. Additionally, the facility stocks large screening equipment parts for Rotex, which is also a Hillenbrand process equipment group subsidiary.
The new warehouse’s inventory is neatly organised on industrial grade shelving for quick parts fulfilment. Components are vacuum-packed to ensure they will not corrode during storage. The facility also serves as a hub for TerraSource Global’s field service operation within the region.
Maxim Liapin, aftermarket manager for TerraSource Global CIS, manages the facility. Liapin noted that future plans may include establishing a painting zone within the facility as well as a lab zone incorporating one or more pieces of operable crushing machinery to allow equipment demonstrations and on-site materials testing for prospective and existing customers.
Yury Stepunin, director of the TerraSource Global CIS operation headquartered in Moscow, said: “The opening of this facility is an important element in providing customer-focused solutions within Russia and nearby countries. It will definitely provide enhanced aftermarket support and faster response to our many valued customers.”